Help Center
How can we help?
Quick answers about visiting the shop, our products, orders and our 21+ policy.
Visiting the shop
Where is Hippies Heaven Gift Shop located?
We're at 433 S Locust St, Centralia, IL 62801. Look for the bright blue building with the colorful sign. See our About Us page for a map and directions.
What are your store hours?
Monday – Friday: 9:00 AM – 7:00 PM
Saturday – Sunday: 9:00 AM – 5:00 PM
Hours may change on holidays, so feel free to email us before a special trip.
Is there parking?
Yes. There's parking right in front of the store.
Products & gifts
What can I find at Hippies Heaven?
Gifts, novelty items, throwback hats, blankets and throws, candles, incense, smoke odor essentials and, for adults 21+, smoking accessories for legal tobacco use. Our selection changes often, so there's usually something new.
Can I ask about a product before visiting?
Absolutely. Email hippiesheavengifts@gmail.com with the product name or a link, and we'll let you know if it's in stock.
Do you have gifts for people who don't smoke?
Yes. Most of the shop is gifts, apparel, home items and novelties anyone can enjoy.
Age & ID (21+)
Do I need to be 21 to shop?
Anyone can shop our gifts and apparel. Smoking accessories are sold only to adults 21 and older.
What ID do you accept?
A valid, unexpired government-issued photo ID, such as a driver's license, state ID, passport or military ID. We check ID for every age-restricted purchase.
Orders & shipping
How do I get help with an order?
Email hippiesheavengifts@gmail.com with your order number and a short description, and we'll get back to you.
Where can I find shipping information?
Processing times, delivery estimates and local pickup details are in our Shipping Policy.
Returns
Can I return an item?
All sales are final. If an online order arrives damaged or incorrect, email us within 48 hours with your order number and photos and we'll send a replacement. See our Return and Refund Policy.
Where can I read your policies?
See our Refund Policy, Shipping Policy, Terms of Service and Privacy Policy.
Still have a question?
We're happy to help. Send us a message and we'll get back to you.